| #Q001 | administrative | operational | mandatory | Compliance with Drinking Water Quality Management Standards | drinking water | All water provided by the drinking water system must meet Ontario’s Drinking Water Quality Management Standards (DWQMS). | | high |
| #Q002 | operational | operational | mandatory | Operator Training and Licensing Requirements | drinking water | The program ensures: [...] anyone who operates or works on the drinking water system is properly trained and licensed | Applies to anyone who operates or works on the municipal drinking water system | high |
| #Q003 | monitoring | operational | mandatory | Accredited Laboratory Testing Requirement | drinking water | The program ensures: [...] drinking water tests are done by licensed, accredited laboratories | | high |
| #Q004 | reporting | health | mandatory | Adverse Test Results Reporting | drinking water | The program ensures: [...] adverse test results are reported to the MECP and the local medical officer of health | Upon receipt of adverse test results | high |
| #Q005 | administrative | reporting | mandatory | Advance Application Requirement | drinking water | Online application and payment must be made at least 10 business days in advance of the desired flow test date. | At least 10 business days in advance of desired flow test date | high |
| #Q006 | operational | operational | mandatory | Temperature Constraint | drinking water | The weather must be above zero degrees Celsius to conduct a fire hydrant flow test. | Weather must be above 0 degrees Celsius | high |
| #Q007 | operational | operational | mandatory | Equipment Supply Obligation | drinking water | Applicants are responsible for: supplying all equipment to conduct the fire flow test (i.e. gate valve, pitot and pressure gauge, etc). | | high |
| #Q008 | operational | operational | mandatory | Public Safety Responsibility | drinking water | Applicants are responsible for: ensuring public safety when conducting the test. This includes supplying any barriers or other protective measures, as needed. | | high |
| #Q009 | administrative | operational | mandatory | Certified Contractor Requirement | drinking water | Applicants are responsible for: ensuring the contractor hired to conduct the flow test is certified. | | high |
| #Q010 | operational | operational | mandatory | Roadway and Sidewalk Safety | drinking water | Applicants are responsible for: ensuring that hoses do not cross roadways or sidewalks. | | high |
| #Q011 | prohibition | operational | mandatory | Exclusive Hydrant Operation | drinking water | Hydrants can only be operated by City staff. | | high |
| #Q012 | prohibition | operational | mandatory | Unauthorized Use Prohibition | drinking water | Any unauthorized use of fire hydrants is considered water theft and can result in enforcement of the Water Supply By-law and possible prosecution. | | high |
| #Q013 | operational | operational | mandatory | Connection Approval Requirement | drinking water | Once Toronto Water inspects and approves the connection, staff will turn the hydrant on so that the contractor can conduct the test. | Following inspection and approval of connection by Toronto Water staff | high |
| #Q014 | administrative | operational | mandatory | Appointment Cancellation Deadline | drinking water | Please contact the Toronto Water staff who booked the turn on/turn off date, or TWC@toronto.ca, at least 24 hours before the scheduled appointment. | When cancelling or changing a scheduled test date | high |
| #Q015 | administrative | operational | mandatory | Applicant Indemnity Obligation | drinking water | Applicants must agree to compensate and hold the City of Toronto harmless for any claims. | | high |
| #Q016 | operational | operational | mandatory | Contractor Connection Duty | drinking water | Certified contractor will connect the test device and fittings to the hydrant. | During Step 2 procedures at the fire hydrant | high |
| #Q017 | administrative | reporting | mandatory | Credit Card Payment Restriction | drinking water | Payment must be made by credit card (American Express, VISA or Mastercard). | During the online application process | high |
| #Q018 | administrative | operational | mandatory | Off-Season Exemption Procedure | drinking water | If you require a permit during the off-season period, please contact TWC@toronto.ca for an exemption. | Applicable for permits between November 16 and April 14 | high |
| #Q019 | prohibition | operational | mandatory | Hydrant Turn-On Safety Refusal | other | Staff will not complete the hydrant turn on if they feel unsafe. | During the hydrant turn on process at the fire hydrant | high |
| #Q020 | operational | operational | guidance | Permit Cancellation for Safety Risk | other | If staff deem public safety to be at risk, the permit may be cancelled. | When the water is on and public safety is deemed at risk | high |
| #Q021 | operational | operational | mandatory | Off-Season Permit Criteria | drinking water | Permits during the off-season (November 16 to April 14) are granted on a case-by-case basis and applicants must adhere to strict criteria. | Applies to permit requests between November 16 and April 14 | high |
| #Q022 | administrative | reporting | mandatory | Mandatory Application Data | drinking water | Information needed to apply: Contact name, address and telephone number; Location(s) of the requested hydrant(s) | During the online application process | high |
| #Q023 | administrative | operational | mandatory | City Response Timeframe | drinking water | Toronto Water staff will call you within four business days of receiving the application to: confirm the location of the hydrant(s) to be used; schedule a time on the requested date(s) to turn the hydrant on and off. | Following receipt of a permit application | high |
| #Q024 | operational | operational | mandatory | Appointment Time Restriction | drinking water | Appointments can be made between 8 a.m. and 1 p.m., Monday to Friday. | When booking Turn On/Turn Off appointments | high |
| #Q025 | operational | operational | mandatory | Hydrant Shut-off Duty | drinking water | Once complete, staff will turn the hydrant off. | Upon completion of the hydrant flow test | high |
| #Q026 | administrative | reporting | mandatory | Receipt and Permit Issuance | drinking water | Once the application and payment are processed, you will receive a receipt, the permit(s) and Customer Service Request (CSR) number(s) for future reference. | Following successful processing of application and payment | high |
| #Q027 | administrative | operational | mandatory | Standard Permit Season | drinking water | The City grants permits to allow for fire hydrant flow tests between April 15 (pending suitable weather*) and November 15. | Standard operating season | high |
| #Q028 | administrative | reporting | mandatory | Online Application Window | drinking water | The online application is open from March 31 to October 31. | For standard season permit applications | high |
| #Q029 | administrative | reporting | mandatory | Permit Fee Refund Timeline | other | If cancelling, the permit fee will be refunded by cheque, which will be sent to the applicant within six to eight weeks of the cancellation date. | In the event of a permit cancellation | high |
| #Q030 | administrative | reporting | guidance | Application Error Reporting Procedure | other | If you receive an error message indicating that your hydrant permits have not been issued after making a payment, please email twc@toronto.ca to confirm that your application has been received. | Receipt of error message following payment | high |