| #Q001 | administrative | unknown | mandatory | ECA Requirement for Impactful Activities | other | Business owners who plan to carry out activities that have the potential to impact the public or natural environment may require an ECA before they can construct, operate or upgrade a facility or site in Ontario. | Activities that have the potential to impact the public or natural environment | high |
| #Q002 | administrative | unknown | mandatory | ECA Requirement for Sewage Works | wastewater | Section 53 of the OWRA requires an ECA for certain sewage works | Certain sewage works | high |
| #Q003 | operational | operational | mandatory | Compliance with ECA Terms and Conditions | other | Business must comply with the specific terms and conditions set out in their ECA. | | high |
| #Q004 | operational | operational | mandatory | Spills Prevention and Contingency Plan Requirement | other | A multi-media ECA allows for a single approval for a site that combines all air, noise, waste and sewage requirements in a single document. This option streamlines requirements that are common across all media, such as the requirement to prepare a spills prevention and contingency plan. | When operating under a multi-media ECA | high |
| #Q005 | administrative | unknown | mandatory | Responsibility to Understand Legal Requirements | other | It is your responsibility to be aware of and understand all legal requirements of the EPA, OWRA and any other legal requirements applicable to your proposed project. | | high |
| #Q006 | administrative | unknown | mandatory | Environmental Activity and Sector Registry (EASR) Registration | other | If you meet the regulatory requirements for an Environmental Activity and Sector Registry (EASR), you must register your activity in the EASR. | If meeting the regulatory requirements for EASR | high |
| #Q007 | administrative | unknown | recommended | Pre-application Project Planning Steps | other | As part of your project planning and before you prepare the technical aspects of your application, you should: Confirm your permission type, for example, registration in the EASR or application for an ECA. Review the environmental land use planning guides. Review the federal guidance related to environment and natural resources. Consult with the municipality. Consider the impacts on sources of drinking water. Determine if your project is subject to an Environmental Assessment and complete the process as required. Identify the consultation requirements for your project and begin consultation with First Nations and Metis communities early. Identify the neighbour notification requirements for your project and notify adjacent property owners as required. Review the pre-submission requirements for industry air approvals (if applicable). Determine if you should attend a pre-submission consultation meeting with the ministry. | Before preparing the technical aspects of the application | high |
| #Q008 | administrative | unknown | mandatory | ECA Application Account Setup | other | To apply for an ECA (or an amendment or renewal of an ECA), you need to: sign-in through Ontario.ca Login to access the ministry's online services for environmental permissions, set up your ministry account | When applying for an ECA, or an amendment or renewal of an ECA | high |
| #Q009 | administrative | unknown | mandatory | ECA Application Submission Steps | other | Once you have set up your ministry account , you will: 1. start a new application 2. complete the required application questions and attach supporting documents 3. attest and submit 4. pay the application fee (if applicable) 5. get your application status. 6. provide additional information through information requests (if applicable) 7. receive notification of our decision on your application 8. access your issued ECA(s) (if applicable) | Once ministry account is set up | high |
| #Q010 | administrative | unknown | mandatory | Email Application Submission Requirements | other | To submit your application, send an email to ECA.submission@ontario.ca with the following attachments: 1. a complete ECA application form. 2. copies of all required supporting documents. | If submitting ECA application by email | high |
| #Q011 | prohibition | unknown | mandatory | Prohibition of Payment Information in Email | other | Do not submit payment information in your email. | When submitting application by email | high |
| #Q012 | administrative | unknown | mandatory | Priority Review Request Requirements | other | You must provide: the reference number of the application, the justification for prioritizing the application, the actual date by which you require the approval, a copy of any correspondence with the district about the approval (optional) | When requesting that an application be prioritized | high |
| #Q013 | reporting | reporting | mandatory | Financial Assurance Re-evaluation Submission | other | If your ECA has terms and conditions that require you to submit a financial assurance (FA) re-evaluation proposal, you must submit your FA re-evaluation to the ministry: | If the ECA has terms and conditions requiring the submission of a financial assurance re-evaluation proposal | high |
| #Q014 | prohibition | operational | mandatory | Compliance with Sewers Bylaw | wastewater | The owner and operator of a FSE shall not discharge into a municipal sanitary, storm, or combined sewer any waste or matter that contravenes Chapter 681 - Sewers. | | high |
| #Q015 | reporting | reporting | mandatory | Immediate Spill Reporting | wastewater | Any spill must be reported immediately to the City via 311, Toronto's 24-hour hotline. | | high |
| #Q016 | reporting | reporting | mandatory | Five-Day Written Spill Report | wastewater | A spill report shall be submitted to Toronto Water in accordance with Chapter 681 within 5 days of the spill and sent by email to NOV@toronto.ca or by mail | Within 5 days of a spill | high |
| #Q017 | operational | operational | mandatory | Spill Response Plan Maintenance | other | The owner/operator of a FSE shall: Have an up-to-date spill response plan demonstrating it has provided suitable training on its plan to its employees. | | high |
| #Q018 | administrative | operational | mandatory | Spill Response Plan Posting | other | Post the spill response plan in a location readily accessible by facility staff with a list of names and telephone number of those persons that need to be contacted in the event of a spill. | | high |
| #Q019 | operational | operational | mandatory | Clean-up Equipment Stock | other | Have an appropriate quantity of clean-up equipment and supplies in stock at all times. | | high |
| #Q020 | operational | operational | mandatory | Employee Training on Spill Materials | other | Ensure that all employees know the location of spill response material and equipment and are trained in its use. | | high |
| #Q021 | corrective_action | operational | mandatory | Spill Containment and Mitigation Duty | aquatic life | Do everything reasonably possible to contain the spill (e.g. use sorbents to absorb and prevent spilled material from entering the sewer system), protect the health and safety of persons, animals and aquatic life, protect the natural environment, minimize damage to property, clean up the spill and contaminated residue and restore the affected area to its condition prior to the spill. | In the event of a spill to the municipal sewage works | high |
| #Q022 | administrative | unknown | mandatory | Business Licence Requirement | other | All food service establishments operating in the City of Toronto shall have a business licence issued by the Municipal Licensing and Standards Division. | | high |
| #Q023 | design | operational | mandatory | Grease Interceptor Installation Permit | wastewater | All food service establishments operating in the City of Toronto shall have a permit issued by the Toronto Building Division for the installation of a grease interceptor(s). | | high |
| #Q024 | reporting | reporting | mandatory | Waste Disposal Record Keeping | wastewater | The owner/operator of a FSE shall keep and maintain accurate and up-to-date records (e.g. service contracts, invoices) on grease, oil and waste oil and grease disposed of offsite. | | high |
| #Q025 | administrative | reporting | mandatory | Record Retention Period | wastewater | Each of these records shall be retained for a minimum period of seven (7) years. | | high |
| #Q026 | reporting | operational | mandatory | Maintenance Log Requirement | wastewater | An up-to-date grease interceptor maintenance log which shall be kept on-site at all times. | | high |
| #Q027 | administrative | reporting | mandatory | Record Transfer on Ownership Change | wastewater | If a FSE changes its owner or operator, the departing owner or operator shall transfer to the incoming owner or operator, as the case may be, all records required to be maintained under this provision or Chapter 681 - Sewers | When a FSE changes owner or operator | high |
| #Q028 | design | operational | mandatory | Mandatory Grease Interceptor Installation | wastewater | Chapter 681 - Sewers requires that owners and operators of FSEs properly install, operate, and maintain a grease interceptor in any piping system at its premise that connects directly or indirectly to a municipal sanitary sewer. | | high |
| #Q029 | design | operational | mandatory | Grease Interceptor Standards (CSA B481) | wastewater | For point-of-source installation (which include most grease interceptor types), the owner or operator of a FSE shall use an appropriately sized grease interceptor and one that conforms to CSA Standard B481 Series-12 Grease Interceptors, as per the Ontario Building Code. | | high |
| #Q030 | administrative | reporting | mandatory | Manufacturer Drawing Retention | wastewater | If the markings are not visible following installation, manufacturer and installation drawings of the grease interceptor must be maintained at the food service establishment and available for inspection on request by the General Manager. | If markings are not visible after installation | high |
| #Q031 | design | operational | mandatory | Grease Interceptor Accessibility | wastewater | The owner or operator of a FSE is required to locate a grease interceptor (including a gravity grease interceptor) in areas: That provide adequate access for interceptor maintenance and inspection. | | high |
| #Q032 | corrective_action | operational | mandatory | New Interceptor for Detrimental Effects | wastewater | If the Toronto Water General Manager determines that an existing grease interceptor is detrimentally affecting the municipal sewage works... a new grease interceptor shall be installed in accordance with Chapter 681 - Sewers. | If GM determines existing device is detrimentally affecting sewage works | high |
| #Q033 | design | operational | mandatory | Mandatory Fixture Connections | wastewater | The owner or operator of a FSE shall have the following plumbing fixtures connected to a grease interceptor...: Sinks used for washing pots, pans, dishes, cutlery and kitchen utensils; Drains serving self-cleaning exhaust hoods; Drains serving commercial cooking equipment; Any other fixture that discharges wastewater containing oil and grease. | | high |
| #Q034 | prohibition | operational | mandatory | Prohibited Fixture Connections | wastewater | The owner/operator of a FSE shall not allow the following plumbing fixtures to be connected to a grease interceptor...: Toilets, urinals and hand sinks. | | high |
| #Q035 | design | operational | mandatory | Commercial Dishwasher Requirements | wastewater | The owner/operator of a FSE shall connect a commercial dishwasher to an appropriately sized grease interceptor (as per the Ontario Building Code). | | high |
| #Q036 | operational | operational | mandatory | General Servicing Frequency (25% Rule) | wastewater | the grease interceptor shall be serviced before the grease and solids, combined, reach 25% of the interceptor's liquid volume or every four weeks, whichever is earlier. | Standard operating frequency | high |
| #Q037 | operational | operational | mandatory | Grease Recovery Device Daily Maintenance | wastewater | Remove solids and liquids from strainer and vessel on a daily basis. | For grease recovery devices | high |
| #Q038 | operational | reporting | mandatory | Approved Waste Carrier Requirement | wastewater | Servicing (cleaning) shall be performed by a Ministry of the Environment and Climate Change (MOECC) approved waste carrier. | | high |
| #Q039 | operational | operational | guidance | Manual Servicing Restrictions | wastewater | Manual servicing (cleaning) of interceptors is only permitted where an FSE generates a low volume of FOG and has no stove or fryer. | Low volume FOG, no stove or fryer | high |
| #Q040 | operational | operational | mandatory | Manual Servicing - Weekly Bailout | wastewater | Perform a weekly surface bailout where surface FOG and solids are removed. | When performing manual cleaning | high |
| #Q041 | operational | operational | mandatory | Manual Servicing - Monthly Vacuuming | wastewater | Perform a monthly vacuuming where FOG, solids and water are removed and the grease interceptor thoroughly cleaned | When performing manual cleaning | high |
| #Q042 | prohibition | operational | mandatory | Prohibition of Garbage Disposal of FOG | wastewater | Oil and grease removed from grease interceptors shall not be disposed in the regular garbage. | | high |
| #Q043 | prohibition | operational | mandatory | Prohibition of Sewer Discharge of Intercepted FOG | wastewater | Oil and grease removed from grease interceptors shall not be discharged into the municipal sanitary or combined sewer, municipal storm sewer, or connection to such a sewer | | high |
| #Q044 | prohibition | operational | mandatory | Prohibition of FOG Chemical Agents | wastewater | The owner/operator of a FSE shall not use or permit the use of chemical agents, bleach, enzymes, bacteria, solvents, hot water, or other agents to facilitate the passage of FOG through a grease interceptor | | high |
| #Q045 | operational | reporting | mandatory | Regular Employee Training | other | Hold regular employee training on regulations, safety, proper waste management, spill response and record keeping and retention and document the training and keep records on site for 7 years. | | high |
| #Q046 | administrative | operational | mandatory | Mandatory 'No FOG' Signage | wastewater | Post signs that state 'NO FOG DOWN THE DRAIN' throughout the kitchen. | | high |
| #Q047 | operational | operational | mandatory | Mandatory Sink Strainers | wastewater | Place strainers on all sink drains to capture solids and dispose of solids in the green bin. | | high |
| #Q048 | operational | operational | mandatory | Scraping Food and Grease | wastewater | Scrape food and grease from plates, pots/pans and utensils into food recycling bin (green bin) before washing. | | high |
| #Q049 | operational | operational | mandatory | Mandatory Indoor Cleaning Drainage | wastewater | The wastewater from any indoor cleaning operations (e.g. kitchen exhausts/ducts) shall go through a grease interceptor. | | high |
| #Q050 | prohibition | operational | mandatory | Prohibition of Storm Sewer Wastewater Entry | aquatic life | The owner/operator of a FSE shall not permit wastewater entering catch basins from, but not limited to: Inside the facility (e.g. mop water); Outdoor cleaning (e.g. power washing); Leakage from outdoor waste/oil bins; Exhaust system cleaning. | | high |
| #Q051 | operational | operational | mandatory | Watertight Outdoor Receptacles | other | Use watertight outdoor receptacles of adequate size that are not easily tipped over. | | high |
| #Q052 | corrective_action | operational | mandatory | Immediate Outdoor Spill Cleanup | other | Clean up spills immediately using an absorbent material and place it in the dry trash bin. | | high |
| #Q053 | operational | operational | mandatory | Outdoor Cleaning Wastewater Containment | other | Any outdoor cleaning (e.g. power washing) shall have the wastewater contained, collected and hauled away. | | high |
| #Q054 | operational | operational | mandatory | Private Line Flushing (Vacuum Rule) | wastewater | Use a MOECC approved flusher truck to flush any FOG blocked lines and vacuum to suck up the FOG and other contents... FOG and any other contents in blocked lines cannot be flushed to the City sewer system. | When repairing or unclogging a privately owned line | high |
| #Q055 | administrative | operational | mandatory | Mobile Food Vendor Wastewater Labeling | wastewater | Store wastewater on site in a separate container from the clean (potable) water and have it labelled dirty water and/or wastewater. | For mobile food vendors | high |
| #Q056 | prohibition | operational | mandatory | Mobile Food Vendor Disposal Prohibition | other | Never dispose dirty water/wastewater into the natural environment, roads, catch basins or a municipal storm sewer. | For mobile food vendors | high |
| #Q057 | prohibition | operational | mandatory | Special Event Wastewater Prohibition | other | Wastewater is not discharged into the natural environment, roads, ditches, catch basins or directly or indirectly into a municipal storm sewer. | For special events and festivals | high |
| #Q058 | operational | operational | mandatory | Special Event Food Truck Interceptor Rule | wastewater | Wastewater from food preparation (e.g. mobile food trucks) shall discharge through a grease interceptor. | For special events and festivals | high |
| #Q059 | design | operational | mandatory | Special Event Direct Connection Rule | wastewater | For each permitted direct connection to the sanitary or combined sewer, the wastewater shall pass through a grease interceptor. | For special events and festivals | high |
| #Q060 | prohibition | operational | mandatory | Special Event Domestic Water Separation | wastewater | Domestic wastewater (e.g. from toilets) shall not pass through a grease interceptor. | For special events and festivals | high |
| #Q061 | design | operational | mandatory | Special Event Washing Area Requirement | wastewater | The central washing location shall be connected to a grease interceptor. | When organizers provide designated wash areas | high |
| #Q062 | administrative | reporting | mandatory | General Manager Inspection Authority | wastewater | Toronto Water General Manager may carry out inspections, examine records or other documents. | | high |
| #Q063 | operational | operational | mandatory | Low-Phosphate Cleaner Use | wastewater | Use low-phosphate content, water-based cleaners. | | high |
| #Q064 | prohibition | operational | mandatory | Cooking Oil Disposal Prohibition | wastewater | Keep cooking oil out of drains - waste oil can be sold to rendering facilities. | | high |
| #Q065 | operational | operational | mandatory | FOG Spill Absorption | other | Use absorption material to soak up FOG spills on the kitchen floor and under fryer baskets and FOG from exhaust system filters and hoods. | | high |
| #Q066 | operational | operational | mandatory | Grill and Frying Grease Recycling | wastewater | Collect excess grill/frying grease into the waste grease bin for recycling. | | high |
| #Q067 | prohibition | operational | mandatory | Bleach Disposal Prohibition | wastewater | Do not pour bleach down any drains. | | high |
| #Q068 | reporting | reporting | mandatory | Waste Carrier Servicing Information | wastewater | The owner/operator of a FSE shall obtain from the MOECC approved waste carrier the following servicing information: i. Level of FOG and solids estimate. ii. Proper maintenance frequency estimate. iii. Condition of the grease interceptor. iv. Waste destination. | When using a waste carrier for servicing | high |
| #Q069 | operational | operational | mandatory | Employee Site Inspection Duty | other | Have employees perform regular site inspections to ensure spills are cleaned up, grease bins are secured, covered and not overflowing and log sheets are maintained. | | high |
| #Q070 | operational | operational | mandatory | Oil Container Security Requirements | other | Recycling barrels and containers for transporting oil shall be covered and secured from spillage and tipping over. | | high |
| #Q071 | reporting | reporting | mandatory | Mobile Vendor Operator Cleaning Logs | wastewater | If cleaned by an operator, cleanings shall be logged, log sheets shall be kept on site at all times and the FOG disposed of properly (e.g. green bin). | When mobile food vendor operators manually clean interceptors | high |
| #Q072 | operational | operational | mandatory | Manual Cleaning Liquid Waste Storage | wastewater | Where manual cleaning of the grease interceptor is done by the FSE, the liquid waste must be stored in a designated waste bin until it can be picked up by a MOECC approved waste carrier. | When performing manual cleaning of a grease interceptor | high |
| #Q073 | operational | operational | mandatory | Fisheries Act Prevention and Mitigation Duty | aquatic life | The Act places obligations on any person who owns or has the charge, management or control of a deleterious substance, or undertaking or activity that resulted in the deposit of a deleterious substance to take all reasonable measures consistent with public safety and with the conservation and protection of fish and fish habitat to prevent the occurrence or to counteract, mitigate or remedy any adverse effects that result from the occurrence or might reasonably be expected to result from it. | For persons in charge of a deleterious substance | high |
| #Q074 | reporting | operational | mandatory | Provincial Spill Reporting and Cleanup Duty | other | It also imposes duties to report and clean up pollutant spills. | Under the Environmental Protection Act (EPA) | high |
| #Q075 | design | operational | mandatory | Grease Interceptor Flow Direction Marking | wastewater | In addition to these markings, the inlet and outlet shall be clearly identified to indicate the direction of flow. | | high |
| #Q076 | administrative | operational | mandatory | Requirement for New Grease Interceptor | wastewater | A new grease interceptor shall be required where there has been a significant change in the operation of the FSE (e.g. re-organization of infrastructure or expansion) or where a new business commences activity at the premises and/or a new building on the lands is built. | Significant change in operation, new business, or new building | high |
| #Q077 | operational | operational | mandatory | Solids Interceptor Daily Maintenance | wastewater | Solids interceptor with a built-in container to collect solids shall be serviced as indicated above but the solids and liquids from the strainer and vessel will be removed on a daily basis. | For solids interceptors with built-in containers | high |
| #Q078 | operational | operational | mandatory | Gravity Grease Interceptor Pump-out Threshold | wastewater | Gravity grease interceptor shall be maintained in the following manner: Pump-out is required before the FOG and solids exceed 25% of the wetted volume of the tank. | For gravity grease interceptors | high |
| #Q079 | design | operational | guidance | Manual Servicing Access Hole Requirement | wastewater | Installation of a maintenance access hole or alternative device approved by the Toronto Water General Manager may also be required for FSEs performing manual servicing (cleaning). | For FSEs performing manual servicing | high |
| #Q080 | operational | operational | recommended | Manual Cleaning Waste Disposal - Organic Bin | wastewater | Where manual cleaning of the grease interceptor is done by the FSE, the waste grease and bottom solids should be directed into the organic waste bin | When manual cleaning is performed by the FSE | high |
| #Q081 | operational | operational | recommended | Efficient Pre-rinse Spray Valve Use | wastewater | Use an efficient pre-rinse spray valve to reduce water and energy consumption. | | high |
| #Q082 | operational | operational | guidance | Exhaust Cleaning Supervision | wastewater | Consider supervising exhaust cleaning to ensure wastes are handled properly. | | high |
| #Q083 | design | operational | mandatory | Sampling Port Access | wastewater | The owner or operator of a FSE is required to locate a grease interceptor (including a gravity grease interceptor) in areas: ... That provide access for an effluent sampling port when required under Chapter 681 - Sewers. | When required under Chapter 681 - Sewers | high |
| #Q084 | operational | operational | mandatory | GRD Manufacturer Maintenance | wastewater | A grease recovery device shall be maintained in the following manner: ... As per the manufacturer's recommendation. | For grease recovery devices | high |
| #Q085 | reporting | operational | mandatory | GRD Maintenance Log | wastewater | Daily logs of maintenance and grease removal shall be kept (refer to Appendix 2 for maintenance log sample). | For grease recovery devices | high |
| #Q086 | reporting | operational | mandatory | Manual Servicing Log Maintenance | wastewater | Keep log sheets as proof of maintenance on site at all times for the General Manager to review. | For FSEs performing manual cleaning | high |
| #Q087 | operational | operational | mandatory | Blockage Waste Transport Carrier | wastewater | Use a MOECC approved waste carrier to transport the intercepted wastes from line flushing, blockages and catch basin servicing. | When repairing or unclogging private lines | high |
| #Q088 | operational | operational | mandatory | Mobile Vendor Cooking Oil Collection | wastewater | Collect waste cooking oil for proper disposal. | For mobile food vendors | high |
| #Q089 | reporting | operational | mandatory | Mobile Vendor Waste Carrier Invoices | wastewater | If cleaned by a MOECC approved waste carrier, cleaning receipts/invoices shall be kept on site at all times showing date and time the grease interceptor was cleaned and what work was performed and where possible the percentage of FOG, solids and water found in the grease interceptor at the time the interceptor was to be cleaned. | For mobile food vendors using waste carriers | high |
| #Q090 | operational | operational | mandatory | Special Event Cooking Oil Collection | wastewater | Waste cooking oil shall be collected for proper disposal. | For special events and festivals | high |
| #Q091 | corrective_action | unknown | mandatory | Corrective Measures for Non-compliance | wastewater | Corrective measures will be imposed by the General Manager if it is determined that the ECP is not being complied with. | | high |
| #Q092 | corrective_action | unknown | mandatory | Sewer Blockage Cost Recovery | wastewater | Costs incurred by the City as a result of a grease-blocked sewer or damage to the sewers will be charged back to those responsible. | | high |
| #Q093 | administrative | operational | mandatory | Servicing Frequency Extension Proof | wastewater | The General Manager may authorize in writing a longer servicing frequency (up to a maximum of 8 weeks) than noted above if the FSE establishes through records of daily grease measurement that the grease and solids, combined, does not reach 25% of the interceptor's liquid volume within the first four weeks. | To obtain authorization for longer servicing frequency | high |
| #Q094 | reporting | reporting | mandatory | Required Disposal Record Content | wastewater | The records must contain: Name of the disposal company. Date of disposal. Type of waste disposed. Measured quantity of waste disposed. | For records on grease, oil and waste oil and grease disposed of offsite | high |
| #Q095 | operational | operational | mandatory | Grease Interceptor Maintenance Performance Scope | wastewater | Maintenance includes removing 100% of the intercepted substances, thoroughly cleaning the grease interceptor and inspecting its components. | | high |
| #Q096 | operational | operational | mandatory | Outdoor Area Pre-Cleaning Sweeping Requirement | other | Sweep the outside area first before cleaning with water and place the swept material into a waste disposal/trash bin. | During outdoor cleaning activities to prevent wastewater from entering catch basins | high |
| #Q097 | operational | operational | mandatory | Mobile Food Vendor Operator Cleanout Scope | wastewater | Clean out consists of removing all wastewater and FOG as well as cleaning grease interceptor pieces that can be removed. | When cleaning of the grease interceptor is performed by a mobile food truck operator | high |
| #Q098 | operational | health | mandatory | Accountability for OPHS Implementation | drinking water, wastewater, agricultural water, aquatic life, recreational water, other | Boards of health/public health units are accountable for implementing the OPHS including the protocols and guidelines that are referenced within. | | high |
| #Q099 | operational | health | mandatory | Protocol and Guideline Compliance Mandate | drinking water, wastewater, agricultural water, aquatic life, recreational water, other | They provide direction on how boards of health/public health units must deliver or approach specific OPHS requirements. | When delivering or approaching specific OPHS requirements via protocols and guidelines | high |
| #Q100 | administrative | reporting | mandatory | Alternative Format Acknowledgment Service Standard | other | acknowledge your request within three business days | If you require this information in an alternative format, please contact OPHS.Protocols.moh@ontario.ca. | high |
| #Q101 | administrative | reporting | mandatory | Alternative Format Provision Timeline | other | provide you with the content within 15 business days | Following a request for information in an alternative format | high |